FAQs – MyCustomWear

Orders and Payments

How do I place an order?

Select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, and other secure online payment options.

How do i cancel my order?

Simply contact us on WhatsApp (9664663649) or email us at contact@mycustomwear.com with your order number and reason for cancellation. Our team will assist you promptly.

Shipping and Delivery

Do you offer international shipping?

Currently, we only ship within India. We deliver to all regions across the country. If you're unsure whether we deliver to your area, please contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com).

How long will my order take to arrive?

Orders are typically delivered within 5–10 business days for domestic shipments.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email and WhatsApp to monitor its progress.

Returns and Refunds

What is your return policy?

We accept returns within 7 days of delivery for items in their original condition. For more details, please refer to our Returns Policy.

Can I change or cancel my order after placing it?

Yes, orders can be canceled within 24 hours of placement. After this period, the order will have been processed and cannot be canceled.

How do I initiate a return?

Contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com) with your order details, and we’ll guide you through the return process.

When will I receive my refund?

Refunds are processed within 3-4 business days after we receive and inspect the returned item.

Product Information

How do I choose the right size?

Please refer to our Size Guide available on each product page to find your perfect fit.

Offers and Discounts

Do you offer discounts for first-time buyers?

Yes! First-time customers can enjoy a 10% discount with the code WELCOME10.

Can I use more than one discount code at checkout?

Unfortunately, only one discount code can be applied per order.

Account and Security

Do I need an account to shop?

Yes, creating an account is required to shop with us. Benefits include:
Real-time order tracking.
Faster checkout with saved preferences.
Access to exclusive offers and updates.
Creating an account is quick and easy! Simply click Sign Up at the top of the page and follow the steps.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment details.

Customer Support

How can I contact your customer support team?

You can reach us via:
WhatsApp: +91 9664663649
Email: contact@mycustomwear.com
Contact Form: Contact us page

What are your customer service hours?

Our support team is available Monday to Friday, 10 AM to 6 PM (local time). We aim to respond within 24 hours.

Miscellaneous

Do you restock sold-out items?

Yes, we frequently restock popular items. Sign up for our newsletter to get notified about restocks.

Can I gift wrap my order?

Yes, we offer gift-wrapping services for a small additional fee during checkout. However, please contact us at least 10 days in advance to ensure timely delivery.

Acid Wash Hoodies

Acid Wash Hoodies

Acid Wash T-Shirts

Acid Wash T-Shirts

Collections

Crop Hoodies

Orders and Payments

Select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

We accept all major credit/debit cards, UPI, and other secure online payment options.

Simply contact us on WhatsApp (9664663649) or email us at contact@mycustomwear.com with your order number and reason for cancellation. Our team will assist you promptly.

Shipping and Delivery

Currently, we only ship within India. We deliver to all regions across the country. If you're unsure whether we deliver to your area, please contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com).

Orders are typically delivered within 5–10 business days for domestic shipments.

Once your order is shipped, you'll receive a tracking number via email and WhatsApp to monitor its progress.

Returns and Refunds

We accept returns within 7 days of delivery for items in their original condition. For more details, please refer to our Returns Policy.

Yes, orders can be canceled within 24 hours of placement. After this period, the order will have been processed and cannot be canceled.

Contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com) with your order details, and we’ll guide you through the return process.

Refunds are processed within 3-4 business days after we receive and inspect the returned item.

Product Information

Please refer to our Size Guide available on each product page to find your perfect fit.

Offers and Discounts

Yes! First-time customers can enjoy a 10% discount with the code WELCOME10.

Unfortunately, only one discount code can be applied per order.

Account and Security

Yes, creating an account is required to shop with us. Benefits include:
Real-time order tracking.
Faster checkout with saved preferences.
Access to exclusive offers and updates.
Creating an account is quick and easy! Simply click Sign Up at the top of the page and follow the steps.

Absolutely! We use industry-standard encryption to protect your payment details.

Customer Support

You can reach us via:
WhatsApp: +91 9664663649
Email: contact@mycustomwear.com
Contact Form: Contact us page

Our support team is available Monday to Friday, 10 AM to 6 PM (local time). We aim to respond within 24 hours.

Miscellaneous

Yes, we frequently restock popular items. Sign up for our newsletter to get notified about restocks.

Yes, we offer gift-wrapping services for a small additional fee during checkout. However, please contact us at least 10 days in advance to ensure timely delivery.

Customer

Categories

Company

About Xstore

Acid Wash Hoodies

Acid Wash Hoodies

Acid Wash T-Shirts

Acid Wash T-Shirts

Collections

Crop Hoodies

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Orders and Payments

Select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

We accept all major credit/debit cards, UPI, and other secure online payment options.

Simply contact us on WhatsApp (9664663649) or email us at contact@mycustomwear.com with your order number and reason for cancellation. Our team will assist you promptly.

Shipping and Delivery

Currently, we only ship within India. We deliver to all regions across the country. If you're unsure whether we deliver to your area, please contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com).

Orders are typically delivered within 5–10 business days for domestic shipments.

Once your order is shipped, you'll receive a tracking number via email and WhatsApp to monitor its progress.

Returns and Refunds

We accept returns within 7 days of delivery for items in their original condition. For more details, please refer to our Returns Policy.

Yes, orders can be canceled within 24 hours of placement. After this period, the order will have been processed and cannot be canceled.

Contact us via WhatsApp (9664663649) or email (contact@mycustomwear.com) with your order details, and we’ll guide you through the return process.

Refunds are processed within 3-4 business days after we receive and inspect the returned item.

Product Information

Please refer to our Size Guide available on each product page to find your perfect fit.

Offers and Discounts

Yes! First-time customers can enjoy a 10% discount with the code WELCOME10.

Unfortunately, only one discount code can be applied per order.

Account and Security

Yes, creating an account is required to shop with us. Benefits include:Real-time order tracking.Faster checkout with saved preferences.Access to exclusive offers and updates.Creating an account is quick and easy! Simply click Sign Up at the top of the page and follow the steps.

Absolutely! We use industry-standard encryption to protect your payment details.

Customer Support

You can reach us via:WhatsApp: +91 9664663649Email: contact@mycustomwear.comContact Form: Contact us page

Our support team is available Monday to Friday, 10 AM to 6 PM (local time). We aim to respond within 24 hours.

Miscellaneous

Yes, we frequently restock popular items. Sign up for our newsletter to get notified about restocks.

Yes, we offer gift-wrapping services for a small additional fee during checkout. However, please contact us at least 10 days in advance to ensure timely delivery.

You may add any content here from XStore Control Panel->Sales booster->Request a quote->Ask a question notification

Customer

Categories

Company

About Xstore

Yes, creating an account is required to shop with us. Benefits include:
Real-time order tracking.
Faster checkout with saved preferences.
Access to exclusive offers and updates.
Creating an account is quick and easy! Simply click Sign Up at the top of the page and follow the steps.

You can reach us via:
WhatsApp: +91 9664663649
Email: contact@mycustomwear.com
Contact Form: Contact us page